Privacy policy

PRIVACY POLICY – MYWILLOWCO.COM

Last updated: May 26, 2026

This Privacy Policy describes how Willow&Co collects, uses, and shares your personal information when you visit or make a purchase from https://www.mywillowco.com or communicate with us. Please read it carefully before using our Services.

Policy Updates We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our Services constitutes acceptance of any changes.

What We Collect To provide and improve our Services, we collect personal information from various sources. We may use your information to communicate with you, process orders, comply with legal obligations, enforce our terms of service, and protect our users and business.

Information You Provide:

• Contact details: name, email, phone number, and delivery / billing address
• Order information: items purchased, transaction references, and payment confirmation
• Account credentials, if you create a customer account
• Support communications: any messages or attachments you send us

Automatically Collected Data:

• Technical data: device type, browser, operating system, and IP address
• Usage data: pages viewed, links clicked, session duration, and referral source
• Shopping activity: cart contents, checkout progress, and purchase history

Data from Third Parties: We may receive supplementary information from payment processors, shipping carriers, and advertising or analytics platforms that support our operations.

How We Use Your Data

• Fulfil and deliver your orders
• Send order confirmations, shipping updates, and return notifications
• Provide customer support and resolve complaints
• Personalise your browsing and shopping experience
• Run marketing and advertising campaigns where permitted by law
• Detect and prevent fraud and unauthorised activity
• Comply with legal obligations and enforce our policies

Cookies & Tracking We use cookies and similar technologies to maintain your session, remember preferences, and gather site analytics. You can manage cookie preferences through your browser settings, though some features may be affected if cookies are disabled.

How We Share Your Data We do not sell your personal data. We may share it with:

• Service providers operating on our behalf (payment gateways, shipping carriers, email platforms)
• Advertising and analytics partners, under appropriate data processing agreements
• Regulatory or government authorities when required by law or legal process
• A successor business entity in the event of a merger, acquisition, or asset transfer

International Transfers Your data may be stored or processed outside your country of residence. We ensure such transfers comply with applicable data protection laws.

Security & Retention We implement reasonable technical and organisational safeguards to protect your personal data. Data is retained only for as long as necessary to fulfil the purposes described here or as required by applicable law.

Your Rights Depending on your jurisdiction, you may have the right to access, correct, delete, or export your data, and to restrict or object to its processing. To exercise your rights, contact us at contact@mywillowco.com. We may verify your identity before processing a request.

Children's Privacy Our Services are not directed at children under 16. We do not knowingly collect their data. Contact us if you believe a minor has submitted information, and we will delete it promptly.

Third-Party Links Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies before submitting any personal information.

Contact Information

• Store Name: Willow&Co
• Website: https://www.mywillowco.com
• Address: 312 W 2nd St, Unit #A9392, Casper, WY 82601, United States
• Email: contact@mywillowco.com
• Phone: +1 (323) 723-3419
• Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
• Response Time: We aim to reply within 1–2 business days